Customer Service Management

QTG employs a customer-centric approach to effectively manage and implement processes that analyze customer interactions with an accommodating service. With the help of our certified professionals, you can always trust us to deliver flexible solutions that push the boundaries of your team and the capabilities of your platform.

Service Tech Management

We provide services that help teams improve their work by enabling cross-department collaboration and understanding of our clients’ culture to ensure solutions are successfully adopted. From start to finish, QTG’s ServiceNow team will maximize your investment to guarantee priorities are better tracked, and goals are achieved.

ServiceNow ITSM

Examples of IT Service Management processes with ServiceNow include:

• Service Request Management: Focuses on managing customer service requests, including software and hardware upgrades.
• Knowledge Management: Here, information and knowledge of an enterprise are created, shared, and managed.
• IT Asset Management: All assets are tracked, maintained, and upgraded in accordance with lifecycle policies.
• Change Management: Whether it’s rolling out new services or managing existing ones, this ITSM strategy ensures standard procedures are followed.